Refund and Cancellation Policy

1. What you are buying

The Sprint is a four-month live coaching and training programme for freelance designers, run as a small group with one-to-one support. Your enrolment includes weekly live coaching calls for the four months, one-to-one time with Huw, the full course materials, and access to our private Skool community while your enrolment is active. After the four months you may continue month to month at the rate we confirm with you at the time.

Full details of what is included are set out in our Terms and Conditions and in the Service Agreement you receive at enrolment.

Price: USD $4,000, billed as four monthly payments of USD $1,000, or USD $3,500 paid in full before you start. The option that applies to you is confirmed in writing before any payment is taken.

2. Change of mind

We do not offer refunds for change of mind.

All payments are final and non-refundable from the moment of purchase, whether or not you attend the calls or use the materials.

There are two reasons for this. The four-month programme is sold as a whole, and enrolling commits you to all four monthly payments. And access to the community, the course modules and the resource library is granted immediately on payment, which means the service starts being delivered straight away.

Any month-to-month continuation after the programme is different: you can stop future payments at any time by cancelling under section 5. A month that has already been paid for is not refunded.

Please read this policy and the Service Agreement in full before you pay. If you are not certain the programme is right for you, contact us at huw@thesprint.com.au before enrolling and we will give you a straight answer.

3. When you are entitled to a refund

There are circumstances where a refund is due to you, and they are set out here so there is no ambiguity.

If we end your enrolment without cause. If we terminate your access for any reason other than your own breach of the Service Agreement, you receive a pro-rata refund covering the unused portion of the period you have paid for.

Where the Australian Consumer Law applies. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure in the service we provide, you are entitled to a remedy under that law, which may include a refund. Nothing in this policy or in our Service Agreement limits, excludes or modifies those rights. If you are purchasing from outside Australia, any mandatory consumer protections in your own jurisdiction apply in the same way.

4. What does not qualify for a refund

To be clear about the boundaries:

Missing live calls does not qualify, because every call is recorded and available to you while your enrolment is active. Falling behind on the material does not qualify, because the recordings and materials remain available. Choosing not to complete the assignments or implement the method does not qualify. Failure to make a monthly payment, or removal from the community for breaching our conduct terms, does not qualify.

5. Cancelling and transferring

During the four-month programme. You may stop attending at any time, but the remaining monthly payments stay payable in full, because the programme is sold as a whole. No refund or credit is payable for months already paid. If you have paid in full, no part of that payment is refundable for change of mind.

Moving your start date. If something changes before you start, email us as early as you can. Moving to a later start is at our discretion and is not guaranteed, but we will tell you honestly whether it is possible.

Month-to-month continuation. To cancel, email us at least seven days before your next billing date. Your access runs to the end of the month you have paid for, and no further payments are taken. No refund is payable for the current month.

What you keep. After your enrolment ends, you keep the templates, frameworks and call recordings you received while enrolled. Access to the Skool community and to the live calls ends with the last period you paid for.

6. If we cannot deliver a session

If a scheduled call cannot go ahead because of illness, an emergency, or other circumstances beyond our control, we will run a replacement session or provide an equivalent resource at a time agreed with the group. A temporary disruption of this kind does not trigger a refund, provided the full curriculum is delivered within a reasonable timeframe.

7. How to request a refund

Email huw@thesprint.com.au with your full name, the date you joined, and the reason for your request. We will respond within five business days.

Any refund we agree to in writing is processed within thirty days of that confirmation, back to the original payment method.

8. Payment disputes and chargebacks

If something has gone wrong, email us first. We would far rather sort it out directly than have it escalate.

Please do not raise a chargeback or payment dispute with your bank or card issuer before contacting us and giving us a fair chance to resolve the issue, as required by the dispute resolution process in our Service Agreement. Raising a chargeback without doing so is a breach of that agreement, and we reserve the right to recover the amounts and fees involved.

Our dispute process is straightforward: tell us in writing what the problem is, we meet within fourteen days to work through it in good faith, and if it is still unresolved after thirty days either of us can pursue it externally.

9. Contact

Huw Davies trading as Premium Designer Academy
ABN 71 742 767 584
2a Ronald Avenue, Frankston South VIC 3199, Australia
Email: huw@thesprint.com.au

This policy is governed by the laws of Victoria, Australia.